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Voice SaaS
Voice Agent Platform / Hotel Voice Agent
A production-style voice concierge SaaS for calls, lead qualification, booking, FAQ search, analytics, and branded guest pages.
Year
2025
Role
Platform lead · Multi-tenant design
Category
Voice SaaS
Status
Live · shipped
Next.jsNode.jsWebRTCRedisPostgreSQLStripe
01Outcome
One platform, many hotel brands: each tenant gets its own voice, knowledge base, analytics, and public booking page.
40+
Tenants
82%
Avg. resolution
120 calls
Concurrency
99.95%
Uptime
02The challenge
Hotel groups wanted a concierge that answers in the brand's tone, across properties, without a per-property engineering team.
03Approach
- 01
Multi-tenant data model with per-brand voice profiles, prompt libraries, and rate limits.
- 02
Retrieval over property documents so answers stay grounded in actual menus, policies, and availability.
- 03
Analytics surface for call volume, resolution, and revenue attribution per property.
- 04
Branded guest pages generated from the same tenant config used by the agent.
04Build context
Stack in production
Next.jsNode.jsWebRTCRedisPostgreSQLStripe
Delivery shape
- Discovery & workflow map
- Sliced delivery, weekly demos
- Perf + cost verification
- Documented handoff
10Get in touch
Bring the product pressure,
the constraints, and the
expected business outcome.
Send the desired outcome, the users, the current bottleneck, the stack, and the timeline. You'll get a practical senior engineering path for the build — not a brochure.